Tata Teleservices

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Tata Teleservices Limited
IndustryTelecommunication and Internet
FounderTata Sons
HeadquartersMumbai, Maharashtra, India
Area served
Key people
Harjit Singh (MD)
ProductsCloud & SaaS, Voice & Data services, Collaboration services, Cyber Security Solutions, Marketing Solutions
RevenueDecrease280.13 crore (US$35 million) (2023)[1]
Increase 287.95 crore (US$36 million) (2023) [2]
Total assetsDecrease 1,200 crore (US$150 million) (2023) [3]
Number of employees
1685 (2023)
ParentTata Group
DivisionsEnterprise Solutions

Tata Tele Business Services Limited (TTBSL), formally known as Tata Tele Services Limited (TTSL), is an Indian telecommunications service provider based in Mumbai. It is a subsidiary of the Tata Group, an Indian conglomerate. the company provides information and communication technology (ICT) solutions for businesses in India.[4][5]

In April 2015 Tata Teleservices drop the DoCoMo from its telecom brand Tata Docomo. According to The Hindu report The decision was made several months prior to the termination of the telecommunications company's contract with the Japanese operator NTT DoCoMo, allowing them to continue using the brand until the agreement's conclusion.[6][7]

In August 2017, Tata Teleservices sought to exit mobile network division due to large losses and debt, then sold its unit to Bharti Airtel in a debt free and cash-free deal and described as virtually free; Airtel will only pay a part of Tata Teleservices's unpaid spectrum payment liability.[8][9][10] In November 2017, Tata Teleservices customers transitioned to the Airtel mobile network under an Intra Circle Roaming (ICR) arrangement. SIM cards and billing plans remained the same.[11] The consumer mobile businesses of Tata Docomo, Tata Teleservices (TTSL) and Tata Teleservices Maharashtra Limited (TTML) have been merged into Bharti Airtel from 1 July 2019.[12][13][14]

The Key Managerial Personnel (KMP) at Tata Teleservices (Maharashtra) Limited India are Kush Swatantra Bhatnagar as Cfo(Kmp), Harjit Singh as Manager and Vrushali Neelesh Dhamnaskar as Company Secretary. Narendra Damodar Jadhav, Thambiah Elango, Ramanathan Kumar and 3 other members are presently associated as directors.[15]


On March 13, 1995, Tata Tele (Maharashtra) Limited was founded as Hughes Ispat Limited, operating under the legal framework of the Companies Act of 1956. On April 26, 2000, the company changed its name to Hughes Tele.com (India) Limited to reflect its emphasis on broadband services.[16]

On February 13, 2003, the company underwent a name change to Tata Teleservices (Maharashtra) Limited. It currently operates as a subsidiary of Tata Teleservices Limited.[17]

In 2009, the company introduced mobile voice calling based on a pay per use model.[18]

According to Business Today Report, In November 2010, Tata Teleservices became the first private telecommunications operator to launch 3G services in India.[19]

As per the Economic Times report, Tata Teleservices operates a long fiber optic network spanning 132,000 kilometers and has a presence in over 70 cities. Tata Teleservices operates as a channel partner-based organization with a partner model encompassing approximately 1800+ partners nationwide.[20]

In February 2008, TTSL announced that it would provide CDMA mobile services targeted towards the youth, in association with the Virgin Group on a franchisee model basis.

In November 2008, Japanese telecom giant NTT Docomo picked up a 26 per cent equity stake in Tata Indicom, a subsidiary of Tata Teleservices, for about 130.7 billion (US$1.6 billion) or an enterprise value of 502.69 billion (US$6.3 billion).[21]

NTT DoCoMo announced on 25 April 2014 that they would sell 100% of their shares in Tata Indicom to Tata Teleservices and exit Indian market. The company had reported a loss of $780 million during financial year ending 31 March 2014.[22]

By 1 April 2015, all Virgin Mobile CDMA & GSM customers have been migrated into the umbrella Tata Indicom brand (Tata Indicom for Mumbai NCR).

On 9 October 2017 Tata Teleservices announced it is preparing an exit plan for most of its 5,000-odd employees, which includes a notice of three to six months, severance packages for those willing to leave earlier, a voluntary retirement scheme (VRS) for elders, while transferring only a small part of its employees to other group companies.[23]

On 12 October 2017, Bharti Airtel announced that it would acquire the consumer mobile businesses of Tata Teleservices Ltd (TTSL) and Tata Teleservices Maharastra Ltd (TTML) in a debt-free cash-free deal. The deal will essentially be free for Airtel which will only incur TTSL's unpaid spectrum payment liability. TTSL will continue to operate its enterprise, fixed line and broadband businesses and its stake in tower company Viom Networks.[24][25][26] The deal received approval from the Competition Commission of India (CCI) in mid-November 2017.[27][28] On 29 August 2018, Bharti Airtel, got its shareholders approval for the merger proposal with Tata Teleservices.[29]

On 17 January 2019 NCLT Delhi gave final approval merger between Tata Docomo and Airtel.[30] Department of Telecom (DoT), and Competition Commission of India (CCI) gave green signals for merger deal between Bharti Airtel and Tata Teleservices.[31] The consumer mobile businesses of Tata Docomo, Tata Teleservices (TTSL) and Tata Teleservices Maharashtra Limited (TTML) have been merged into Bharti Airtel from 1 July 2019.[32]


According to The Economic Times report In 2018, Tata Tele Business Services introduced VPN solutions intended for small and medium-sized enterprises (SMEs), with an emphasis on enhancing security and privacy features. The Smart Virtual Private Network (VPN) is designed to secure public cloud networks, offering seamless connectivity and proactive protection against cyber threats.[33]

In 2019, Tata Tele Business Services introduced SmartOffice, an integrated applications box designed to cater to the information and communication technology (ICT) requirements of small and medium-sized enterprises (SMEs) in Mumbai. This solution combines voice, data, storage, and applications, providing an option for enterprises establishing new offices. It integrates functionalities such as IP-PBX, Data' Router, Wi-Fi Router, Firewall, and DHCP server, eliminating the need for separate voice and data infrastructure, thereby lowering overall ICT costs. [34]

In 2021, amidst the pandemic, Tata Tele Business Services launched Smartflo, a cloud communication suite aimed at supporting hybrid work culture. This platform enables seamless communication among stakeholders, fosters customer engagement, and empowers employees to work remotely. Smartflo boasts features such as intelligent call routing, sentiment analysis, and API integration, ensuring scalability, security, and reliability.[35][36]

In September 2021, Tata Tele Business Services introduced EZ Cloud Connect, a cloud connectivity gateway that establishes a dedicated private network connection from company premises to Cloud Service Providers (CSP).[37]

In October 2021, Tata Tele Business Services introduced Smart Internet, a solution designed for digitally-driven businesses requiring fast internet connectivity and robust cybersecurity protection. This pioneering solution combines high-speed connectivity with cloud-based security and enhanced control. Key attributes of Smart Internet include security against cyber threats, ultra-fast and reliable connectivity, manageability, and visibility. The solution protects against botnets, malware, ransomware, and more, ensuring robust DNS security.[38][39]

In 2022, Tata Tele Business Services began offering technology solutions to assist Small and Medium Businesses (SMBs) in India. These solutions are designed to aid SMBs in adjusting and growing, while also tackling challenges like the Covid-19 pandemic.[40]


According to The Hindu In July 2021, Tata Teleservices partnered with Zoom Video Communications to provide improved communication solutions to enterprises and individuals. Utilizing Zoom's platform, Tata Teleservices aimed to meet the rising demand for unified communications in businesses, enhancing collaboration. The partnership brought forth Zoom's communication services like Zoom Meetings and Zoom Webinars to enable more effective collaborative interactions.[41] [42]

In October 2022, Tata Tele Business Services and Google Cloud partnered to provide Google Workspace to small and medium businesses (SMBs) in India, catering to their communication and collaboration requirements in a hybrid work setting.[43]

In 2022, Tata Tele Business Services introduced Microsoft Azure services to assist Small and Medium Businesses (SMBs) in updating their operations through cloud migration on a flexible pay-as-you-go basis. This move aims to enhance customer experiences and facilitate easy scalability.[44][45]

In 2022, Tata Tele Business Services expanded its Smartflo cloud communication suite by integrating the WhatsApp Business Platform. This integration allowed businesses to efficiently manage global customer conversations and inquiries, leading to improved interactions in the modern business environment. The integration with Smartflo offered a comprehensive solution that aligned customer experiences across various channels, including websites, mobile apps, and social media.[46][47]

Awards and recognition[edit]

  • In March 2022, Tata Tele Business Services received the 'Active Customer Engagement' award at CII Customer Obsession Awards 2021 for their notable accomplishments in the areas of technology and innovation.[48]
  • In July 2022, Tata Tele Business Services received the Asia Pacific Stevie Award in the Silver category for their innovative use of technology to improve customer service.[49]
  • In 2022, Tata Tele Business Services received recognition at the 8th Edition of the National Awards for Leadership & Excellence. The company was honored with awards in three categories: Best New Brand, Product, or Service Launch; Marketing Communications Business to Business; and Marketing Excellence in the Telecom Services Sector.[50]
  • In April 2023, Tata Tele Business Services was acknowledged for its achievements, receiving three accolades at the ET Telecom Awards 2023. These awards were in the categories of Enterprise Service Provider of the Year, Enterprise Digital Transformation of the Year, and Best Customer Service.[51]

See also[edit]


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  2. ^ "Tata Teleservices (Maharashtra) Share Price Today (14 Sep, 2023) - Tata Teleservices (Maharashtra) Share Price Live NSE/BSE". The Economic Times. Retrieved 13 September 2023.
  3. ^ "TATA TELESERVICES 2022-23 Annual Report Analysis". Equitymaster.com. 5 October 2012. Retrieved 13 September 2023.
  4. ^ "Tatas rebrand Tata Tele, new company to support its SuperApp platform and Tata Electronics". Business News. 25 May 2021. Retrieved 14 September 2023.
  5. ^ "Tata Teleservices shares extend gains, soar 34% in three days; here's what analysts say". Business Today. 9 June 2023. Retrieved 14 September 2023.
  6. ^ S, Rajalakshmi (25 April 2014). "NTT Docomo to exit Tata Teleservices". BusinessLine. Retrieved 14 September 2023.
  7. ^ Dasgupta, Pritha Mitra; Kumar, Arun (20 April 2015). "Tata Teleservices to drop DoCoMo from its telecom brand Tata Docomo". The Economic Times. Retrieved 14 September 2023.
  8. ^ "Tatas exit mobile biz, merge loss-making unit with Airtel". Pankaj Doval and Reeba Zachariah. Times of India. 13 October 2017. Retrieved 13 October 2017.
  9. ^ "Tata Teleservices to sell its wireless mobile business to Bharti Airtel". Arijit Barman, Romit Guha. The Economic Times. 13 October 2017. Retrieved 13 October 2017.
  10. ^ "Bharti Airtel gets Tata Teleservices' mobile unit for nothing: All you need to know about the deal". Firstpost. 13 October 2017. Retrieved 13 October 2017.
  11. ^ "Tata Teleservices mobile customers transition to Airtel". Airtel. 22 November 2017. Retrieved 1 July 2019.
  12. ^ "Airtel Completes Merger of Tata". Livemint. 1 July 2019. Retrieved 4 July 2019.
  13. ^ "Airtel's Tata merger deal". Business Line. 1 July 2019. Retrieved 3 July 2019.
  14. ^ "DoT approved deal of Tata and Bharti Airtel". Economic Times. 11 April 2019. Retrieved 5 May 2019.
  15. ^ "Tata Teleservices (Maharashtra) Limited - Company Details". Thecompanycheck.com. Retrieved 24 March 2022.{{cite web}}: CS1 maint: url-status (link)
  16. ^ "Tata Teleservices (Maharashtra) > Company History > Telecommunications - Service > Company History of Tata Teleservices (Maharashtra) - BSE: 532371, NSE: TTML". www.moneycontrol.com. Retrieved 14 September 2023.
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  22. ^ Docomo Exit
  23. ^ Sengupta, Devina (9 October 2017). "Tata Teleservices prepares exit plan for staff". The Economic Times. Retrieved 9 October 2017.
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  26. ^ Kurup, Rajesh (12 October 2017). "Tata Tele hangs up on mobile business; Airtel picks it up". The Hindu Business Line. Retrieved 18 November 2017.
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  29. ^ "Bharti Airtel shareholders approve merger proposal with Tata Teleservices". Economic Times. 29 August 2018. Retrieved 18 September 2018.
  30. ^ "NCLT approves merger of Tata Teleservices with Bharti Airtel". Economic Times. 21 January 2019. Retrieved 12 February 2019.
  31. ^ "DoT approved deal of Tata and Bharti Airtel". Economic Times. 11 April 2019. Retrieved 5 May 2019.
  32. ^ "Airtel Completes Merger of Tata". Livemint. 1 July 2019. Retrieved 4 July 2019.
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  34. ^ "Tata Tele Business Services (TTBS)". SMEVENTURE. 3 April 2019. Retrieved 15 September 2023.
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  39. ^ "Tata Tele Business Services launches 'Smart Internet' with cloud-based security". ETTelecom.com. 20 October 2021. Retrieved 15 September 2023.
  40. ^ "Technology Services For SMBs Offered By Tata Tele Business Services Is Undoubtedly The Best In The Country". Business Outreach. 29 March 2022. Retrieved 15 September 2023.
  41. ^ Bureau, Our (29 July 2021). "Tata Teleservices partners with Zoom to provide unified communications solutions to enterprises". BusinessLine. Retrieved 14 September 2023.
  42. ^ Bureau, Our. "Tata Teleservices, Zoom partner to provide bundled communication services". www.business-standard.com. Retrieved 14 September 2023.
  43. ^ www.ETTelecom.com. "Tata Tele Business Services, Google Cloud team up to offer Workplace suite to SMBs - ET Telecom". ETTelecom.com. Retrieved 14 September 2023.
  44. ^ "Tata Tele Business Services offers Microsoft Azure to Small and Medium Businesses". Business News, Finance News, India News, BSE/NSE News, Stock Markets News, Sensex NIFTY, Union Budget 2023. 7 December 2022. Retrieved 15 September 2023.
  45. ^ "Tata Tele Business Services to offer Microsoft Azure to small and medium businesses". cnbctv18.com. 7 December 2022. Retrieved 15 September 2023.
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  48. ^ "Tata Tele Business Services bags CII Customer Obsession Awards for 'Active Customer Engagement". APAC Digital News Network. 4 March 2022. Retrieved 14 September 2023.
  49. ^ "Tata Tele Business Services wins Asia Pacific Stevie Award". Business Standard. 12 July 2022. Retrieved 14 September 2023.
  50. ^ "Tata Tele Business Services honoured at the 8th Edition of National Awards for Leadership & Excellence". EquityBulls. 12 September 2022. Retrieved 14 September 2023.
  51. ^ "Telecom Awards - ET Telecom Awards 2023, Telecommunications awards, ET Telecom". ETTelecom.com. Retrieved 14 September 2023.