|Formerly||eGain Communications Corporation|
Russell 2000 Component
Number of locations
|Revenue||$76 million (2019)|
eGain Corporation (formerly known as eGain Communications Corporation) is a cloud-based software company with its headquarters at Sunnyvale, California. eGain provides applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The company is listed on NASDAQ.
eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997. At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998. Prior to the purchase by Lycos, Roy served as the company's CEO and Chairman and Sinha served as its President.
eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999. At the time of filing, it employed 114 people with plans to trade on the NASDAQ. The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading. eGain filed for a secondary offering of common stock in February 2013.
Products and services
The eGain software suite comprises three groups of apps. The Messaging Hub includes interaction channels for connecting with customers—live chat, cobrowse, email, secure email, social, and popular messaging apps. Artificial Intelligence and Machine Learning technologies are used to automate, learn, and predict customer engagement.
eGain provides cloud-based customer engagement software to B2C companies in the financial services, telco, retail, government, health care, and utilities sectors mainly. Among its first products was eGain Mail, launched in 1998 to help companies manage large volumes of customer emails.
eGain has partnerships with large contact center infrastructure vendors. eGain has an Original Equipment Manufacturing (OEM) agreement while also reselling eGain-branded solutions directly or through Cisco partners.
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